Stakeholder management is one of the most important responsibilities of a Product Owner. It can also be one of the biggest land mines if you don't continuously inspect and adapt your planning and communication. How do you interact with your stakeholders based on their level of interest and the degree of influence the have over your team's success or failure? In this session, you will learn how to apply the stakeholder management framework to: 1. Identify, analyze, prioritize, and engage your stakeholders 2. Manage expectations through the continuous process of setting expectations, acting on them, reviewing them, and resetting them 3. Build your communication plan using the stakeholder mapping technique and the Net Promoter Score (NPS) to plot your sponsors, major stakeholders, minor stakeholders, and subject matter experts 4. Gain consensus with your stakeholders regarding their rights and responsibilities 5. Scale to the program and portfolio levels
http://submit2012.agilealliance.org/files/session_pdfs/Stakeholder Management by Drew Jemilo (Agile2012).pdf
