You know it's true. Trying to understand what your users want is sometimes like talking to the wall. Have you ever delivered what you were sure a group of users asked for, only to have them reject it as not even close? Have you ever asked your development team to build you something you thought was clear only to get something that didn't meet half of your needs. This session will leverage various Agile Games to explore techniques designed to help technologists identify with what their users are asking for. It will also provide some techniques product teams can use to help close the communication gap between users and developers. Note: This session is hands-on and highly interactive. This session is for any skill set or role that is involved in product development. Due to the format of this session, it will be limited to the first 60 participants who register.