Heidi Helfand is an independent consultant who has spent the last 17 years coaching and influencing cross-functional teams at pioneering web software companies. At Expertcity, Inc. (acquired by CitrixOnline) she was on the initial team that built GoToMyPC, GoToMeeting and GoToWebinar, the products which have made Citrix Online one of the largest SAAS companies in the world. She was Principal Agile Coach at AppFolio, Inc., a SAAS workflow software company with property management and legal practice management software. Prior to that, Heidi consulted for the State Dept on website development, and has taught ESL at several US Universities. She has an M.A. in teaching from the University of Illinois at Urbana-Champaign and is a Certified Professional Co-Active Coach (CPCC) and Associate Certified Coach (ACC) through the International Coach Federation (ICF).